• Data Management Integration System
• Customers Personal Data System
• Real-time alliance with the systems’ back-end
• Scheduling Appointments Live App
• Multilingual Setup
• Micro-sites developer to assist promotional activities
Modern health service providers should offer useful and updated information to the public. The new data management system provides adequate content per specialty or disease. Customers can search by using filters in any medical case they want. After finding the information they want, they can apply online for an appointment.
Customers can get the information they want and they can schedule 24/7 an appointment with the respective doctor from the comfort of their home. José de Mello Saúde has access to valuable and real-time data to make management decisions. Costs decreased and customer satisfaction increased.
The Result Of This Digital Transformation
José de Mello Saúde had set a few important goals and achieved them with this digital transformation. The provider had to offer an amazing experience for its users. They wanted the flexibility to handle their own data. Also, they aimed to bring more innovative features for the users and to have a modern online presence.
The results from these objectives were significant for the business. The online digital marketing group’s reputation inside the organization has climbed. Now they can follow requests from individual hospitals in less than 5 minutes.
Below you may check the positive effect in bullets:
• Website traffic increased by over 95%
• Scheduling increased by 151%
• 20 websites and data management systems integrated into 1 sophisticated Content Management System
• All information is easy to access by clients within only a few clicks
• A unified view of clients MyChart section
• Content changes are autonomously done by marketing in minutes
• Integrated with current back-end systems