The City of Oakland was exploiting outdated systems and manual procedures. Citizens had to leave their houses to go to an office to fill in the required forms.

In contrast, these people were using so many digital services and apps in their everyday lives. Digital services that were time-saving and improving their lives.

Time is a major limitation for all citizens in the modern times we live in. Oakland understood that and decided to make radical changes in serving residents.

The aim was citizens to have access to public services more conveniently. Oakland administration wanted to provide public services to citizens without them leaving their homes.

This wouldn’t be possible without the appropriate team of digital experts. The provider had to develop apps and provide some degree of digital transformation fast. These small wins would establish credibility and citizens would recognize the positive effect.

The development of a single sign-on website to include citizen services. This portal includes apps that offer the following services to Oakland residents:

• Rent Adjustment Program (RAP): Citizens report and oppose unfair raises in their rent.

• Police Review Agency (CPRA): Citizens can complain and upload video files to report law officers.

• Planning and Building Docs: Developers and contractors can upload and review all the necessary documentation for permissions.

• Zoning Check: It is an easier way for residents to check zoning in a location where they plan to start a business.

• Business Permits Check (BPC): A convenient way for citizens to check out the required permits for a new business idea.

Digital Transformation Benefits

With a single sign-on portal and 8 apps in a period of 12 months, the City of Oakland saved $1 million. Citizens are getting far better services and the city’s administration credibility was rebuilt.

The administration of Oakland now can allocate these savings to other projects. Projects that could further enhance the residents’ living in several other aspects.